Amazon Acknowledges, Comixology Has Gotten Worse, Promises to Address Issues

Amazon's Comixology has been receiving negative feedback after its services went sideways months after Comixology's integration with Kindle.

The e-commernce company has promised to fix their digital comics sevice platform's issues in the soonest time possible.

Amazon will not just attend to Comixology's issues at hand but will launch a new feature to enhance services in the future.

Amazon Admits Comixology Issues in a Twitter Thread

Amazon has vowed to fix its digital comic service known as Comixology four months after the company merged the platform with their other services. Via an 11-part Twitter thread that Gizmodo spotted, the company has publicly acknowledged that the platform had been facing worse issues.

In 2014, Amazon acquired Comixology, the most famous digital comics platform in the world. After launching in 2007, ComiXology started to lead the global distribution of digital comics, graphic novels, and manga. It offered thousands of comics, which includes hundreds of free comics, from over 75 publishers like Lion Forge, Dark Horse, Oni Press, Dynamite, Valiant, indie creators, and cartoonists.

In 2013, the company launched a self-publishing platform for comics that allowed many comic creators to upload and sell their works. Such a technique fitted closely with Amazon's own self-publishing efforts for books. The outlet had then presented an Unlimited subscription for $5.99 a month in 2020.

In Comixology Unlimited, the users maintain entry to a selection of more than 20,000 comic titles from several publishers, which they can read without purchasing the books. The unlimited digital comics subscription includes ComiXology Originals, which, unlike other digital distributors' offerings, they drop everything at once, giving its users direct access to every issue.

In the same thread, Amazon promised to look into some of the more Comixology's significant issues that have swarmed its service. An example of this is the Comixology web-reading client beta version.

Amazon is looking forward to the beta version bringing back its double-page spreads support. They also said that they would be fixing the issues with its store algorithm that have caused the software to pop up for novels and nonfiction books when users look for graphic novels, manga, and comics.

According to them, they are looking into its users' feedback and understand the things that the digital comics service must change. Comixology also expressed gratitude for the comic's strong fanbase and promised to work on the issue as quickly as possible.

The E-Commerce Company will Launch a New Feature Soon

Amazon also said that afar from fixing the issues that users are experiencing with Comixology, they will also be enhancing its services. However, the company does not yet have a specific date as to when they will finish fixing the issues but assured to have the service amendments and better be experienced sooner.

The company is said to launch a feature that will allow its users to filter their comics within the Kindle app. This updated feature in the digital comics service is among Comixology's ways of improvement for people's better experiences.

For fans, Amazon's handling of Comixology is particularly frustrating, considering that the previous version of the app was functional. They also pointed out several of the features that the company is now progressively adding.

Unfortunately, the fans will impossibly utilize the software's previous version anymore since Amazon shut it down soon after it finished the Kindle integration. To make this problem worse, Comixology is the only digital service people can use nowadays to purchase comics piecemeal from various publishers.

Amazon aims not only to address the issues that users are experiencing but also to add new ones while enhancing the existing ones already being used.