Everyone's body is different, so the way you react to a certain supplement or chemical will be different than the way your friend would react to that very same supplement. Until now, there was only so much that could be done to understand the impact that certain things would have on individual people, but with the use of technology - specifically artificial intelligence - it's now possible to pinpoint exactly how much of a certain item will impact your body in a scientific way.
Alice Shani Lankri is the customer success manager at Lezel, an AI-powered wellness tool that pairs the data of end users with treatment plans and detailed dosage information surrounding a variety of supplements and ingestible. With tailored treatment plans, Lezel makes wellness more accessible than ever, while maintaining a completely personalized experience. Normally, getting these types of insights would require expensive equipment and tests in a lab, but with Lezel, the information is just a few clicks away.
Ensuring a seamless customer experience has always been Alice's focus. She's formally trained in technology and has a degree in Management Information Systems but has always been drawn to how people interact with different products, environments, and even other people. Her background and skillset pair uniquely together, enabling her to create the ultimate digital experiences for people. She knows how to curate experiences and interactions within a product to pull out emotions and feelings, and this specific talent has shown up throughout her professional life in a number of different ways.
Leading the customer support team at two different Israeli companies opened Alice's eyes to the importance of the customer experience early in her career. Her team answered 100s of calls every day and resolved issues submitted on the application as well. She learned how to understand customer pain points and use the tools that were available to address those pain points.
After working her way through the tech ecosystem in Israel, Alice decided to enhance the impact she could have on people. She noticed that technology, when used right, could change people's lives, so she opened a personal growth clinic. Her clinic utilized somatic embodiment tools to transform people's lives. Over 500 clients have participated in her clinic and come out on the other side of the experience transformed. She then took the teachings from the clinic and turned them into a digital course that has been used by over 200 people.
Her leadership style is very collaborative, and her team-centric approach has resulted in success many different times. She was the founder of a team who won a Hackathon and was given the chance to enter the Wise Guy's Accelerator for 3 months. This gave the team the opportunity to develop their product and bring an idea to life. Once the product was ready, the team went through funding rounds, raising $300,000 in a short time frame.
Alice's career path hasn't been linear; she has moved from the tech scene to the wellness space and everything in between, but these experiences have all been connected to one another. She is focused on creating the best customer experience, helping people find happiness in life, and seamlessly applying tools to drive change. As the customer success manager at Lezel, her career has come full circle. She's using technology to help people transform their lives in a personalized way; it's as if the stars aligned and led her to this opportunity, not just for her own personal success, but so the users of Lezel could experience the best data-driven health outcomes possible.
