Finally receiving the packages we ordered online is one of the best feelings out there. In the case of a Canadian woman, receiving packages has turned into a nightmare as rejected and unwanted boxes continuously arrived at her doorstep.
Non-Stop Arrival of Unwanted Boxes
The woman who goes by Anca Nitu has been inconvenienced by more than 50 boxes and counting arriving at her address even without her purchasing a thing. The packages come with pairs of shoes and return slips from a buyer in North America.
The Better Business Bureau (BBB) suspects that it's a vendor-return scheme that's common in the IS, wherein foreign sellers would try to avoid fees for storing and shipping returned items by sending them to a different address.
The victim who owns the given address will then have to deal with the issue, or even pay for the avoided fees. According to Ars Technica, Nitu has already paid Collect-On-Delivery charges from UPS which has reached more than $300.
Nitu even expressed that she starts shaking when she sees packages at her door and they just keep coming. It doesn't help that the recipient of the unwanted packages is not receiving any help from both UPS and Amazon.
She stated that she refused to pay the charges and the dispute with UPS is still ongoing. In addition to that, she explained that the logistics company was being unreasonable and when she tried to explain the situation, they were "not nice."
Anca Nitu believes that the sellers stole her Amazon account information and used her name and address to conduct their business. What troubles her most is that the seller accounts are not free and that her name and address are linked to the seller account that the retailer is charging.
A spokesperson from Amazon says that the issue has already been addressed and that "corrective action is being taken to stop the packages." As for dealing with the UPS, Nitu taped a note on her door saying that COD deliveries for her are refused.
Difficulty of Asking Amazon to Take Action
This isn't the first time that a person had trouble trying to get Amazon to resolve an issue that involves the company. An author, Jane Friedman tried to reach out to the retail giant after finding out that AI-generated books listed her as the author.
Amazon asked her to provide her trademark registration number, which Friedman said most authors don't have. The retailer said they were reviewing the case, but nothing came of it until the issue was brought up by the author publicly, which led to a backlash against Amazon.
Only then did Amazon take down the books. Friedman did state that it would take a "publicity nightmare" before the company took down the books. There were half a dozen books that already had a few purchases.
This shows that it can be a difficult process before Amazon addresses problems in different systems, especially when it comes to the unpermitted of their customers' data which is the case with both Friedman and Nitu.
