The newly-launched Samsung Galaxy S5 is apparently marred by a camera issue that affects a number of units.
The Samsung Galaxy S5 is the company's flagship smartphone for 2014 and has been one of the most highly-anticipated handsets of this year. It finally hit retail recently with high-end specs and features on board, boasting notable improvements over its predecessor, but reports are starting to pile up regarding the handset's camera.
An increasing number of users are complaining that their Galaxy S5 camera is failing constantly and persistently, without them being able to do anything about it. More specifically, Galaxy S5 users are facing an error that says "Warning: Camera Failed," and nothing they do seems to make it better.
Samsung has reportedly advised affected users to contact customer care to resolve this issue, but some Galaxy S5 owners have also told Electronista that they have already received a replacement smartphone over this issue.
"We have learned that a limited number of Galaxy S5 devices may have an issue that causes 'Camera Failure' pop-up error message," Samsung explained, as cited by Electronista. "We ask that customers affected call 1-888-987-4357 or visit their carrier for service under Samsung's standard limited warranty."
According to the publication, however, the number of Galaxy S5 owners affected by this camera issue is not as limited as Samsung reckoned. Electronista points out that users on Verizon Wireless were the first to signal the problem, but ultimately it has become clear that users on all carriers that sell the Galaxy S5 in the U.S. have faced this issue with their smartphone. Sprint reportedly urged its subscribers to head over to the nearest Sprint location or contact customer care if their handset is among those affected. Verizon made similar recommendations, but also noted that replacements may be necessary.
Samsung has yet to offer a full statement in this regards, and it remains unclear at this point whether the issue stems from hardware or software. While a software glitch would be easier to fix through a subsequent update, a hardware issue would take longer to resolve, especially if replacements are necessary. If you have purchased Samsung's latest flagship smartphone, drop by our comment section below and let us know whether your Galaxy S5 has this issue and, if so, whether you've been able to get past it somehow.
