With the recent battery issues of the Samsung Galaxy Note 7, Samsung is facing a lawsuit filed by a customer who suffered second-degree burns after his phone exploded in his pocket on Sept. 9. Meanwhile, the first case of the Note 7 was reported indicating that Samsung's issue with its latest mobile device is not just a problem in the U.S. but the global market.
Samsung Issues Galaxy Note 7 Mass Recall
The hyped release of Samsung's new phablet, the Galaxy Note 7, may have initially caused excitement but it was shortly replaced by alarm. As news spread that their Galaxy Note 7 exploded during charging, Samsung decided to issue a mass recall. The explosion was supposedly due to the battery cell's spontaneous combustion.
In the United States, the Consumer Product Safety Commission issued a formal recall on Sept. 15 because the phones are a fire hazard. Based on a report by Digital Trends, Samsung's action is to issue a voluntary recall covering approximately 2.5 million units. Samsung Electronics President Tim Baxter also issued a statement that safety remains to be their top priority. Hence, they will allow customers to "return their Note 7 for another device."
Samsung's Lawsuit Due to Galaxy Note 7 Injuries
Despite the South Korean company's prompt voluntary recall, Jonathan Strobel who resides in Florida claims that he felt the phone in his pocket warmed up and exploded.
Strobel suffered from second-degree burns and decided to take it to court, claiming medical bills, lost wages, pain, and other damages. Coincidentally, Samsung is also facing a lawsuit filed by user Daniel Ramirez after he sustained burns when another device, the Galaxy S7 Edge, exploded. Allegedly, the device exploded after it was taken out of his pocket.
New Cases of Note 7 Explosion
Although the bulk of complaints came from U.S. clients, new reports of battery explosions in China are starting to alarm many Note 7 owners in the country. IBTimes reported that Samsung is investigating such issue especially after rumors that the exploding phone led to a fire in China. However, Samsung did not release any statement yet about the lawsuit.
