Samsung Electronics Co. Ltd will recommence selling the Galaxy Note 7 this October 1 to South Korean customers. The company hopes to retract the troubled device after the suspension of its sale for faulty batteries that caused its explosion while charging, which was due to a manufacturing defect.
Currently, Samsung has offered an exchange program, in which they are going to replace the defective Galaxy Note 7 to those customers who purchased it. In the USA, sixty percent of the buyers are already exchanging their devices upon the arrival of the replacements, it was noted that almost a million Galaxy Note 7s have been recalled in the said country.
Samsung Still Hopeful
The company is confident to say that by the start of this month, October, it would be successful in replacing 80 percent of the faulty devices. The devices to be replaced will have a new battery indicator; it is now green instead of white.
The fiasco about this issue made the company cut their expected earnings. Consequently, their marketing campaign has also dropped.
The company calls a halt from airing any TV commercials for the Galaxy Note 7 until its conducted exchange program will be completed.
Moreover, to entice the buyers, Samsung offers a fifty percent discount on any repair works for the phone, inclusive of screen replacements. Now it will be exciting to see how loyal the customers are to the brand notwithstanding the damage that has been caused by the exploding issue.
Will the Galaxy Note 7 sale still tumble down? Or will it regain its former glory that it once had? That remains to be a question as it depends on the customers' trust in the company. Samsung already confirms the news and is eagerly buying back the faith of its buyers. Well, we do hope so.
