Apple revealed that iPhones, that had experienced any third-party screen repair is now qualified for warranty coverage. The Cupertino-based company highlighted that authorized service centers should now honor warranties under certain conditions, provided that the recent fix made by third-party repairs did not damage the casing or other related components.
Is This A Heavy-handed Policy?
According to Slash Gear, Apple Stores and Apple Authorized Service Providers have been encouraged to review the gadget for any altering, tampering or any signs of fraud before swapping out the device or replacing the broken item. Apple claims that the company will consider the warranty null and void and owners will be asked to pay the whole out of warranty charge.
However, it should be based on Apple's in-warranty pricing, which most of the consumers found as a heavy-handed policy. The tech giant will only allow repairs that are not related to the screen, even if third parties have fixed the screen.
What If The Customer Declines The Out-Of-Warranty Pricing?
Apple Stores and Apple Authorized Service Providers remind the consumers that iPhones with third-party displays must still be within their warranty coverage period, which is either Apple's standard one-year warranty or extended AppleCare coverage. According to 9To5 Mac, AppleCare has showcased its new $29 screen repair tier that offers quick and affordable screen fix.
Furthermore, if the iPhone is out of warranty, customers will be given the option to pay Apple's flat rate out-of-warranty pricing. If the customer declines this out-of-warranty pricing, then Apple Authorized Service Providers are given the option to drop the service.
Flat Rate
Apple stated that the clients are required to pay the out-of-warranty cost to replace the third-party part. If the problem is on the iPhone display, then the price or repair charge will be lowered. If the issues require a whole unit repair (WUR), then the flat rate charge will be put on to the phone's parts that were being used.
