Microsoft has finally resolved the issue of the HP Smart App suddenly installing itself on Windows devices and printers being automatically renamed to "HP LaserJet M101-M106."
The Windows developer released a tool on its Support page, advising all affected users to download the "Microsoft Printer Metadata Troubleshooter Tool."
According to Microsoft, the tool will "restore any previously downloaded model information and icons." The HP app will also be automatically uninstalled "if incorrect metadata was found."
The HP Smart App and printer issue was first reported in late November.
Microsoft assured that there is no hacking issue with the HP software but rather a problem on the Microsoft Store's end. Renamed printers remain usable even after the change.
How to Remove HP Smart App, Change Back Printer Name on Windows
The troubleshooter is available to be downloaded on the Microsoft Download Center. The bug fix is compatible with Windows 8 to 11 devices and Windows Server 2016 to 2022.
Users can then install the tool via the Command Prompt as an administrator. The Command Prompt can be accessed by typing "cmd" on the Windows search bar.
Once opened, navigate the app's directory by inserting the 'cd/d" and "[path_to_downloaded_tool]" commands.
Next is to enter the name of the bug fix (PrintMetadataTroubleshooterX86.exe) to run it.
The device may require to reboot its system to run the troubleshooter. Once done, the troublesome HP app and the renamed printer will return to normal.
The tool will notify users if their device is not affected by the bug: "Troubleshooter not applicable since metadata package not found."
Microsoft Bug Fixes for December 2023
Before the HP app fix, Microsoft had already rolled out a bunch of security updates and upgrades to its Windows devices, primarily Windows 10 and Windows 11.
Windows recently released an update to address security issues in the Windows OS. The update itself made several quality improvements to the system's servicing stack.
The update fixes the issue of Windows devices connected to multiple monitors experiencing "desktop icons moving unexpectedly between monitors or other icon alignment issues."
The issue has been reported when users try to access the Copilot feature on Windows.
Related Article : Microsoft May Soon Charge Windows 10 Users for Security Updates
