Snap is recalling and refunding every Pixy Flying Camera it sold as the batteries have been proven to be a fire hazard.
Within its four months of release, Snap sold around 71,000 drones, which are now needed to be surrendered. Before the controversy, Snap had already decided that there was no next-generation Pixy in the works.
Snap Gives up on Pixy Flying Camera
The US Consumer Product Safety Commission issued a recall for Snap's Pixy Flying Camera after revealing that the battery, which was sold separately, can overheat and pose a fire hazard.
"Consumers should immediately stop using the Pixy Flying Camera, remove the battery, and stop charging it," the commission instructed. Every customer is instructed to follow the return process depending on where the device was purchased.
The drone, batteries, and other Pixy accessories will be separately eligible for a refund of the purchase price. According to the report, Snap received four reports of the battery overheating and bulging. The accidents had caused one minor battery fire and one minor injury.
Snap Refunds Pixy Drone Customers
According to the Pixy support page, Snap will refund the original payment method once the unit has been received at the return center. However, the company noted that users must not send the batteries along with the unit.
"Prior to sending the Pixy device(s) in my possession to Snap, I will remove the battery(ies) from the device and dispose of it(them) in accordance with local and state ordinances," the terms of recall stated.
Customers are also advised to visit the Environmental Protection Agency website and read the proper way of disposing of lithium-ion batteries. Moreover, the batteries mustn't be disposed of in the trash.
