Several Apple Vision Pro buyers are reportedly returning their $3,500 headset before the 14th day of purchase, citing headaches, neck discomfort, and eye strain as reasons.
According to the reports, discomfort is the most reported case for returns, while others experience motion sickness after a few minutes of using the headset.
Apple Vision Pro Causes Headache, Discomfort
The Vision Pro weighs around 21.2 to 22.9 ounces (600 to 650 grams); the exact weight could vary depending on the headband configuration and the weight of the light seal. In comparison, the headset when worn is almost as heavy as the 12,9-inch iPad Pro.
According to several early users of the device, the front-load weight of the headset contributed to the headache and discomfort to the neck. Some returnees said the device is too expensive and there is no way to get used to the constant headache and eye strain.
Aside from the hardware issue, some users are also complaining about the lack of productivity tools. One user shared on Threads that the Figma screens caused dizziness and did not apply to their work.
"If I'm not using this for productivity, and if I don't love it for entertainment, and if there aren't enough games to play on it - I just can't justify keeping it," one Reddit user wrote.
Apple's Next Step for Vision Pro
Prior to its official release, several employees, who were part of the internal testing, complained about its weight. During its introduction at the WWDC 2023, Apple failed to release the exact weight of the product and only disclosed it a few weeks before its launch.
After the internal testing, Apple was reportedly working on making the Vision Pro smaller and lighter. As of writing, there is no confirmation if this smaller-sized headset is the one that was released or if it was meant for the next-generation Vision Pro.
Regardless, most of the returnees stated that they are most likely to get the second-gen Vision Pro if Apple is willing to fix the issue. Currently, there is no actual return rate for the Vision Pro.
