T-Mobile is currently on hot waters as customers flock to the Federal Communication Commission to complain about the service provider breaking its promises to not raise prices for its old data plans.
The FCC told Ars Technica on Thursday that it has received over 1,600 customer complaints since May after T-Mobile announced its price for its legacy plans even with the "Un-contract" guarantee.
T-Mobile Price Hikes Contradicts 'Un-Contract,' 'Price Lock' Pledges
T-Mobile first launched the "Un-contract" in 2017 for its T-Mobile ONE plans, allowing customers to "keep their price until THEY decide to change it."
This promise, however, contradicts a recent $2 - $5 per month per line price hike for its old data plans, including subscription packages for the elderly and first responders.
While T-Mobile later discontinued its "Un-contract" guarantee, it has maintained its pledge on the "Price Lock" across all of its data plans.
The company even promised to "pay your final month's recurring service charge if we raise prices" to all qualified customers who previously received its "Un-contract" promise before April 28, 2022.
Amid the surge of complaints, the FCC declined to comment on whether it is investigating the matter.
T-Mobile Faces Criticisms for Subtle Price Hikes
This was not the first time the data service provider was criticized for trying to go around its promises of raising people's internet fees.
In October last year, the company was caught moving customers to its newer and much pricier data plans unless people personally opted out. The migration is estimated to cost at least $10.
T-Mobile claimed it has only migrated a "small number" of customers from its old data plans as a way to "give our customers more from our services."
The company later discontinued the plan amid growing pushbacks from customers and threats of legal scrutiny from regulators.
