Apple has officially launched its new AppleCare for Enterprise service, aiming to provide top-level support 24/7 for businesses to ensure smooth IT operations.
Back in July, Apple teamed up with IBM and formed a joint partnership for enterprise, and the newly-launched AppleCare for Enterprise is the fruit of that collaboration. Under this deal, IBM is selling iOS devices to its corporate customers, and it has also created industry-specific applications and more with business customers in mind.
"Our team of experts, side by side with yours," touts the new AppleCare for Enterprise website. "From 24/7 phone support to priority onsite repairs, you'll get personalized assistance from experts who can keep your IT operations running smoothly."
The new AppleCare for Enterprise will allow businesses to have an AppleCare account manager to look after the business. According to the company, Apple will have a response time of maximum one hour for any urgent issues a business might have with its Apple devices.
"AppleCare for Enterprise starts with an AppleCare Account Manager - your personal liaison with AppleCare. Your AppleCare Account Manager will help review your IT infrastructure, track issues you may be having, and provide monthly activity reports for both support calls and repairs. With continuous support from your AppleCare Account Manager, you and your team will get the most out of AppleCare Enterprise."
"Because Apple makes the hardware, operating system, and many applications for every products, AppleCare for Enterprise delivers integrated support and service you can't get anywhere else. You'll get IT department-level support by phone or email for all Apple hardware and software. We'll provide support for complex deployment and integration scenarios, including MDM and Active Directory. And if you need help with IBM MobileFirst for iOS apps, we'll help troubleshoot your solution and work with IBM to get your issue resolved."
AppleCare for Enterprise will provide IT-level support for six technical contacts designated to a business, while the aforementioned 24/7 support with one-hour response times for top-priority issues, such as when service is down, will ensure that interruptions due to issues are kept to a minimum. For an additional fee, enterprises can also choose to add more technical contacts.
Technical support will be available 24/7 for Apple hardware and operating systems, apps such as Keynote, Pages, and Numbers, as well as personal accounts or settings. For more details regarding AppleCare for Enterprise, head over to the company's website at this link.
