Due to the latest firmware update distributed by Microsoft in August, the Microsoft's Surface Pro 3 laptop model is facing battery problems again.
Microsoft Pro 3's Battery Issue
Despite the fact that the Surface Pro 3 is among Microsoft's flagship products, now it seems that the battery problem has resurfaced again. This time it affects unlucky owners of the Surface Pro 3 models that sport batteries provided by LGC.
According to due Digital Trends, Microsoft designed the August firmware with the aim to address another battery issue in its Surface Pro 3 old laptop model. However, the update seems to cause new problems, since a post recently published on Microsoft's Community Forums claims that customers are complaining that the update caused their laptops connected to a power outlet to not fully recharge.
The current battery issue applies to models of the Surface Pro 3 laptop that are packing batteries provided by LGC. According to InfoWorld, for LGC batteries, the design capacity is 42,157 mWh.
Due to degradation of the battery after many recharging cycles, the full charge capacity may not match the design capacity, which is a normal occurrence. However, what it is not fine is to have the battery on the laptop charging only up to around 80 percent capacity.
Microsoft faced a similar battery problem earlier this year in Surface Pro 3 models packing batteries provided by Simplo. Aside of not charging fully when devices were connected to the power outlet, the laptops would shut down right after the battery level reached the 20-percent mark or even once the power cable was removed.
According to company's website, Microsoft released the update on August 29 in order to solve the Simplo battery issue. According to the high-tech company, the issue was caused by a software error that misreported the full charge capacity of the battery by the operating system and the device firmware. This prevented the system from fully charging the battery and caused the Surface Pro 3 to stop working without a power connection.
