The U.S. Consumer Product Safety Commission issued a warning against Samsung after news of some Samsung washing machines exploding.
ABC News reported that 21 people have complained to the CPSC about their machines exploding since last year. The agency said it is working along with Samsung on a possible solution to fix the issue affecting some top-loading machines made from March 2011 to April 2016.
A woman was standing next to the top-loading machine when it exploded in April 8, 2016, per the publication. She recalled the incident by saying, "It sounded like a bomb went off in my ear. There were wires, nuts, and the cover actually was lying on the floor."
A report from USA today also revealed another consumer relaying how "the whole house shook" after adding a small load to the machine.
CSPC Gives Advice How to Avoid Explosions
CPSC are advising consumers to use only the delicate cycle to wash bedding and bulky items, adding that a lower spin speed can lessen the risk of impact injuries of property damage. The company further iterated that there were no reported complaints with using the washing machine's gentler cycles.
"Affected units may experience abnormal vibrations that could pose a risk of personal injury or property damage when washing bedding, bulky or water-resistant items," Samsung said in a statement.
The lawyer representing the complainants revealed that the problem stemmed from a support rod in the top-loading machine not sufficiently holding the tub in place, allowing the rod to slide out and explode.
Samsung Faces Multiple Explosion Cases Across Their Products
Meanwhile, Samsung has recalled Galaxy 7 Note Phones after news that its batteries can overheat and explode while charging. The company has conducted a thorough investigation and found a battery cell issue. According to Time, Note 7 users can swap their existing devices for new phones regardless of the purchasing date.
As of the moment, there are 35 reported cases of Galaxy Note 7 faulty batteries and 21 complaints against exploding Samsung Washing machines. The company is currently working on solutions for affected consumers to ensure that no further incidents will happen again.
"We will provide updated information to the public as soon as possible."
