Samsung Galaxy Note 7's tendency to explode may not come out as a surprise. Earlier this month, Samsung recalled 2.5 million phones to be replaced with safer units. However, this time Samsung lands in a bigger problem.
A Samsung Galaxy Note Owner in China, Hui Renjie says his newly purchased Note 7 exploded while charging. Renjie had suffered minor injuries including a burnt Macbook, Bloomberg reported.
Previous news revealed that Samsung's Chinese models of the phone were marked safe as they source their batteries from a different supplier than Note 7 models sold in other countries. This may not seem to be the case as some reports say that the recent explosion comes after another Chinese Note 7 reportedly exploded last week.
Samsung denied allegations and issued an official statement revealing that the battery technology is not responsible for the reports of previous phone explosions. Techweb obtained a statement from the tech giant saying that the previous phone was damaged because of external heating. ATL also reached a similar conclusion after investigations.
Samsung released a statement saying, "We are contacting the customer and will conduct a thorough investigation of the device once we receive it." Hui however, declined to return the device.
Samsung's fate may seem bleak for the next years to come. Canalys Research Director and an analyst said, "The issue is edging Samsung toward a 'trust crisis in China." More users have been reportedly put off because of Samsung's constant reoccurring problems. A survey conducted by iiMedia Research revealed that 51.9 percent of 12,000 users in China will definitely switch to other brands. 37 percent of them would opt for iPhone while 26 percent will choose Huwaei.
The company has been doing recalls for almost a month now saying it has recovered more than 60 percent of its Galaxy Note 7 in the US and South Korea, 57 percent from Europe. Despite explosion reports, the company will not be recalling Galaxy Note 7 in China.
