Samsung is facing a lot of issues with their recently launched Galaxy Note 7. Reports have been popping up about exploding batteries of the phablet, some cases of which have led to lawsuits. However, the South Korean tech company still said that about 90 percent of device owners will not trade it for an iPhone or any other flagship device.
A huge percentage of the Note 7 owners are participating in Samsung's replacement program, according to a post in their newsroom.
"We are humbled by our customers' loyalty to the Galaxy Note7 device," said DJ Koh, Samsung Mobile Communications Business president. "This is why we want them to take advantage of their local replacement program so that they can continue to feel confident and excited every time they reach for their Galaxy Note7 device."
Over 60 percent of the Note 7 in the U.S. and Korea markets have been exchanged, while 80 percent of the customers in Singapore have already signed up for the program.
How did this affect iPhone 7 sales?
According to KGI Securities analyst Ming-Chi Kuo (via Mashable), the whole fiasco may have resulted to a higher demand for the iPhone 7 Plus. While Samsung may have kept the majority of the consumers who have already bought the phablet, they may have lost a huge chunk of customers who have gone to consider other options.
As of the moment, the issues about the Samsung Galaxy Note 7 are not dying down. Just recently, a Chinese man has claimed that his phablet exploded while it was charging, resulting to some injuries. An unrelated product, but still from the tech company nonetheless, is also not safe. About 21 people have already complained that their washing machines blew up.
Even so, it seems that Samsung is about to make a huge comeback as they prepare to relaunch the Note 7 in South Korea and formally release the phablet in Europe.
