As more Galaxy Note 7 replacement phones that are supposed to be safe are catching fire, the troubles seem to not be over for the South Korean tech giant Samsung.
The Galaxy Note 7 Saga Continues
According to Tech Times, late last week, just days after a replacement Galaxy Note 7 exploded in Taiwan, a replacement Galaxy Note 7 unit caught fire aboard a Southwest Airlines flight. On Friday, Oct. 7, the South Korean company issued a brief statement stating that it will further address any unresolved issues. According to the statement posted on the company' official website, Samsung will work with the U.S. Consumer Product Safety Commission (CPSC) in order to address the situation in case that it concludes a safety issue exists.
However, reports are coming in regarding more replacement devices catching fire. For instance, according to The Verge, In Houston, Texas, another Samsung Galaxy Note 7 replacement has caught fire. Its owner, Daniel Franks, was at lunch with his wife and daughter when their replacement Note 7 smartphone caught fire. The phone had been replaced in late September, at a Best Buy store. Franks wondered what could have happened if his eight-year-old daughter was holding the phone at the moment when it caught fire, as she used to regularly play Minecraft on the mobile device.
Measures Taken By Samsung
In the past week alone, this is already the fifth replacement Galaxy Note 7 reported to catch fire in the U.S. The CPSC announced that it will investigate the issues and the company AT&T has stopped selling the Samsung Galaxy Note 7 phones entirely. Samsung also issued a statement for its part, saying that it has yet to determine whether a "product safety issue exists," but is currently investigating the fire incidents.
After the South Korean tech company was criticized for launching in its initial recall of the flagship Galaxy Note 7 phone without even going through the CPSC, now it seems that Samsung is letting U.S. regulators take the lead on the investigation. A Samsung spokesperson said in a statement that the company is working diligently with third party experts and with the authorities and it will share findings after completing the investigation.
