The Apple Support App gives iOS users information about how to use their Apple products, schedule appointments at the Apple Store, or even live chat with a support representative.
In the official site of Apple Support, you can find all the phone numbers that you can call when you need help from the Apple store around the world. However, although the app is available in English, it’s not yet showing in the Apple U.S. App Store as of the time of writing. Hopefully, it should be rolling out stateside in the next few days, just in time for you to visit home.
According to BGR, the app is a really big help since it knows what devices you have registered with your Apple account. Rather than having to explain the difference between A1701 and A1702 to someone, you can just ask them to log into the Support app and see documentation.
It is really personalized because your registered Apple account will be used to access the Apple Support App. This can also simply support assistance for those who may not know what model they have beyond “MacBook” or “iPhone,” for example. According to the app’s description, this information allows you to find answers with articles that are tailored to your own products, as reported by TechCrunch.
Still, according to TC, Apple has previously offered the ability to look for nearby stores and book Genius Bar appointments through its Apple Store app, as well as online. It also launched an app called "Tips" in iOS 8, designed to offer users quick feature tutorials.
The support people from Apple Store is available 24/7. If you use an accessibility feature or assistive technology, you can get direct access to Apple representatives who are trained in providing support using accessibility services. Find the accessibility and assistive technology phone number for your country, as mentioned in their official site.
