Delivery time can make or break sales in the automotive industry. People would not want to wait for long to have their car delivered to them. Tesla CEO Elon Musk has decided to do something about it and wants customer experience to be the topmost priority in Tesla Model 3 delivery.
Tesla has become popular in recent years. With its mass production of electric cars, Tesla is leading the way to electric cars becoming the standard. That as well means an increasing number of backlogs for Tesla to work on, as orders keep coming in for its cars.
The backlogs have come to Tesla CEO Elon Musk, and he is not happy about it. With the new Model 3 coming out soon, he wants the process of delivering the car to the customers speeded up. This was one of the issues brought up on his recent call with investors, as someone who has attended the meeting has said.
Earlier last month Musk has already said that Tesla will be investing more on delivery to the customers. He wanted delivery to be three or four times more than what is currently being done. However, he said that it doesn't mean that would be an addition to more delivery centers. Instead, it would mean streamlining the process with less paperwork to get the cars out to people.
Along with the streamlining of the process, Musk has said that there would be instructional videos as well that would be made for people who have ordered the car, according to electrek. The instructions would already be in the car itself, as he has said.
Streamlining the process would also mean making it all fast. Musk wants the delivery process cut down from one hour to as little as five minutes, CNet reports. With a faster delivery time, the result should be a better experience for the customer.
What it all comes down to is customer experience, and that is the goal that Musk wants to achieve. Elon Musk wants customer experience to be priority in Tesla Model 3 delivery. The coming Tesla Model Y has also been revealed in concepts recently.
