Google's refreshed Nexus 7 has been gathering brickbats rather than bouquets post release, but the company is now looking to resolve the issues with the tablet.
Owners of the new Nexus 7 recently complained of encountering issues with the tablet's screen, which has marred the slate's big release. Google has now acknowledged that it is aware of such complaints and is looking into the problem. Hopefully, this means that Google will push out a fix soon to resolve the glitches with the Nexus 7.
Recently, we reported that users of the new Nexus 7 were experiencing problems with the tablet's GPS connectivity. Users took to the XDA Developers and Google's support forum to give vent to their ire and look for a solution. Google product manager addressed the complaints on the support forum and revealed that they were "looking into it."
Now complaints pertaining to issues with the tablet's screen have been gathering momentum. Users have reported erratic screens, ghost taps, multi-touch issues and more even after receiving replacement units.
A Google employee advised users to boot the tablet in safe mode to "test if any app you've installed is causing the problem." However, the solution did not bear any results and the same Google employee has let on that the "Android team" is aware of the issue and is "investigating."
"Hi everyone, thanks again for letting us know how your touchscreen's been doing after trying safe mode or resetting your tablet - it's helpful to know that hasn't resolved the issue for you. The Android team is aware of this issue and investigating. I'll post an update when there's new information to share," acknowledged Paul, a Google employee, on the company's product support forum.
Google has not let on if the issue with the touchscreen is a hardware or firmware glitch. The company has also not disclosed if a fix will be pushed out soon to resolve the niggling issue.
If the issue is software-related, then Google will likely roll out an over-the-air (OTA) fix soon. However, if the problem pertains to hardware, then Google and ASUS could both be in troubled waters.
