CrowdStrike has fired back against Delta Air Lines for demanding the software firm be held reliable on flight disruptions it suffered following the global IT outage last month.
In a letter to Reuters, CrowdStrike denied the airline's allegations that the company had been "grossly negligent or committed misconduct" in restoring its services after the outage.
CrowdStrike claimed that it had already reached out to Delta within the first few hours of the incident to "offer onsite assistance" but had "received no response."
The company also reiterated that any financial compensations would be "capped at an amount in the single-digit millions" as per the company's contract with the airlines.
Delta Air Lines Face Legal Woes from Delayed IT Service Restoration
The statement was made in response to Delta CEO Ed Bastian announcing plans to take legal actions against the company, demanding CrowdStrike to pay $500 million in damages.
Delta Air Lines famously canceled over 6,000 flights in the span of six days, affecting more than 500,000 passengers, in the wake of the outage before restoring its services.
The US Transportation Department has since opened an investigation into why it took the airline that long before resuming operations as opposed to its competitors also affected by the outage,
Federal Scrutiny, Litigations Hound CrowdStrike's Security Update Mishap
Delta Air Lines is not the only group demanding responsibility from CrowdStrike for causing a global IT outage that impacted most tech operations in every industry.
Several company shareholders have filed a class-action lawsuit against CrowdStrike for defrauding them by concealing its inadequate software testing that led to the outage on July 19.
The US Congress has also summoned CEO George Kurtz to testify on the company's plans to prevent similar outages in the future as cyberattack concerns continue to surge across the country.
CrowdStrike is among the biggest security software providers in the world as it supplies most of the cybersecurity programs used in many Windows computers.
