After multiple owners of the Intel Core i7 versions of the Surface Pro 3 started complaining about overheating issues, Microsoft has now promised to provide a fix.
For those unaware of the situation, here's the deal: some consumers who purchased the top-tier version of the Surface Pro 3 reported that their tablets were experiencing heat problems. Some owners reported experiencing the same issues even after returning the tablet for a new one. Such issues included fans running aggressively most of the times, or the tablet shutting itself down for safety.
It seems that not all units are affected, but the issue is nonetheless pressing for those who are facing it. Microsoft has now contacted windows blogger Paul Thurrott from Win Supersite to address reports of Surface Pro 3 overheating issues.
According to Microsoft, the Surface Pro 3 with Intel Core i7 on board is not actually overheating, but the company will provide a fix for the device. As it turns out, an underlying problem is in fact affecting the tablets, and is triggering the temperature gauge icon some users reported seeing.
"The Surface Team is aware of a very small number of Surface Pro 3 Intel Core i7 devices that are temporarily restarting and incorrectly showing a 'Thermometer Gauge' icon while attempting to boot up," a Microsoft representative told Win Supersite. "Our investigation reveals that the system is triggering this event sooner than it should for some people, only when the device restarts, and this does not occur when the device is booted and running. We have an update that will address this that will be ready for our customers as soon as possible."
"The i7 version of Surface Pro 3 is a first-of-its-kind tablet delivering i7 processing power in a thin and light package," the representative further explained. "As such, the increased power calls for the fan to spin more regularly and at higher speeds and for the unit to run slightly warmer. If customers have any questions or concerns, they should contact Microsoft Support."
Microsoft did not offer an exact date for when it will roll out the update fix, but it will likely make it available on or before the next Patch Tuesday, which is Sept. 9, Win Supersite further notes. If you've experienced overheating issues with your Surface Pro 3, drop by our comment section below and tell us all about it.
