Apple has acknowledged that some MacBook Pro models have some issues with video and announced that it will fix them for free.
The MacBook Pro notebook models that may be affected by a number of video issues were available from February 2011 to December 2013. According to Apple, only a small percentage of them are defective.
As part of a new MacBook Pro extension program, Apple is now offering to fix any models sold within the aforementioned timeframe if they have issues with video.
"Apple has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts. These MacBook Pro systems were sold between February 2011 and December 2013," the company has announced.
"Apple or an Apple Authorized Service Provider will repair affected MacBook Pro systems, free of charge."
This repair process will kick off on Friday, Feb. 20, in the U.S. and Canada, whereas in other parts of the world it will become available on Feb. 27.
A MacBook Pro notebook affected by such issues may display distorted or scrambled video on its screen, no video on the computer screen or external display, although the device is on, or may restart unexpectedly.
The six MacBook Pro models that may be affected by such video issues are as follows:
- 15-inch MacBook Pro (early 2011)
- 15-inch MacBook Pro (late 2011)
- 15-inch MacBook Pro (Retina, mid-2012)
- 17-inch MacBook Pro (early 2011)
- 17-inch MacBook Pro (late 2011)
- 15-inch MacBook Pro (Retina, early 2013)
Apple further notes that if the device has other issues such as a cracked screen, the issues will need to be fixed during service, and the customer will receive notification of any additional charges required. Apple will only fix the video issues for free as part of this program.
Meanwhile, customers who bought MacBook Pro models affected by video issues and paid for a repair either through Apple or an Apple Authorized Service Provider will get a refund for the service.
"Apple is contacting customers who paid for a repair either though Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted, but paid for a repair that you think was due to this issue, please contact Apple," the company further notes.
Lastly, this program will cover affected MacBook Pro models until Feb. 27, 2016, or three years from the original sale date (whichever provides longer coverage). The program will not extend the standard warranty coverage of the MacBook Pro.
