Samsung issues a Galaxy Note 7 apology and states that it is truly sorry for what happened. The full page apology was printed on three major newspapers in the U.S.
The company lost a lot of money because of the Galaxy Note 7 incident. But, most importantly, it lost the loyal customers and their trust. It is going to take some time for the consumers to trust Samsung to provide a safe product.
Samsung's Apology for Galaxy Note 7
The South Korean giant printed a full-page ad in the Monday Editions of The Wall Street Journal, The Washington Post and The New York Times. The ad directly speaks to the consumers and apologizes for all the harm it caused.
Gregory Lee, the President and CEO of Samsung Electronics North America signed the letter. In the letter, Samsung wrote that it will re-check all the hardware, software and other aspects of the problem. The company's mission is to provide the best quality products and it failed to do so with the Samsung Galaxy Note 7. Head over to this Twitter link to read the full Galaxy Note 7 apology letter.
What's Next for Samsung
Samsung says that it is going to continue looking in to the Note 7 issues and share with the public, the exact cause of the device exploding. The company will fix the issue soon, but it will take its time to do so. The Galaxy Note 7 production has been stopped and according to The Verge, over 85 percent of the faulty devices have been sent back.
Towards the end of the letter, Samsung thanked the consumers for their support and promises to focus on safety of their products. The company is truly sorry about what happened, so perhaps it deserves a chance to gain the consumers trust.
