Samsung recalled a massive number of their top-load washing machines sometime in November. Nearly million of washing machines were noted for having potential hazard problems with reports including shoulder injuries and broken bones. Now, in early January, users have said that the washers still pose a dangerous threat even after Samsung's fix.
A handful of consumers have complained that some of the washing machines have lost balance from excessive vibrations while others have apparently exploded. Samsung announced with assurance that consumers can choose of to get a refund of the item they bought or a free in-home repair. The others who chose to their models fixed reported that they did not receive updates from the company.
"I've called numerous times, but I never get any calls back," said one Samsung washing machine owner to Today.
Another Samsung user named Britney Quimby said that she is even afraid to do laundry as it might hurt her children. A lawyer by the name of Lori Andrus has even called the washing machines "ticking time bombs" in people's homes.
Samsung consumers are currently frustrated with slow response and weak fixes. Some users even say that they called numerous times, only to fall on deaf ears.
Samsung responded to NBC News that the company's top priority is to reduce any safety risks and claimed to have repaired hundreds of thousands of machines. The company provided service within 7 business days on average and reports that they received high satisfaction rates from consumers.
Around 700 related complaints from customers were forwarded to Samsung. Consumers who purchased the top-load washing machines from various retail stores including the likes of Home Depot, Sears, Best Buy between early 2011 and late 2016 have been told to proceed with caution when they Samsung machines.
This can't be a good thing. As we all know, Samsung already received a lot of hatred from its explosion reports surrounding the Galaxy Note 7 which have also been massively recalled last year.
